On weekdays, we typically ship your purchase the same day we receive your order. Orders that come in after USPS/Fedex business hours, and orders that come in over a holiday or weekend are typically shipped the next business day. Our SpokesMoose J Moose is pretty particular about that, though there are occasional exceptions. If there will be a delay, we will notify you using the email you use on your order. If your email bounces back to us, we'll call you.
Most of the time, we ship using USPS Priority Mail, but sometimes we end up using Fedex Ground or UPS for larger orders. Wholesale orders typically ship via UPS.
Our shipping partners:
What happens if things just don't go as expected?
Every purchase you make from us is 100% guaranteed with our "100% Risk-Free, No-Hassle, You Gotta Be Happy And You Have My Word On It" Guarantee, so don't worry if you get something that just didnt turn out like you expected. We want your experience with our people, our store and our products to be nothing short of memorable - good memories, that is.
When I say "You have my word on it", please consider the following:
I am a member of the Columbia Falls, Montana Chamber of Commerce, under the name of Rescue Marketing, Inc., Montana Mercantile's parent company
I am a Charter Member of the Rotary Club of Columbia Falls, and for 2006-2007, a Board member, and for 2007-2008, Club President. Still struggling with the word "No", arent I? :)
I am the Scoutmaster of Columbia Falls Boy Scout Troop 1941, recently having left a Vice President (volunteer) position on the Board of the Montana Boy Scouts Council to take on this local role.